Membership, refunds & plan changes

Your membership month starts on activation

The operator and payment recipient is Hangzhou Xiangkuo Technology Co., Ltd. The first version uses manual purchases, with no automatic renewal or charges.

Membership starts when payment is confirmed and activation succeeds. It ends at the same time on the same date the following month, displayed in Beijing time. For example, September 13 to October 13 at the same time; if that date does not exist, the last day of the next month applies. Exact dates are shown before purchase.

Plus costs CNY 49 per membership month for 1,250 credits; Pro costs CNY 99 for 2,750 credits. Membership credits expire with that period and do not roll over. Your account and history remain after expiry.

The first version does not stack future periods, restart a period early or sell credit top-ups. Plus users can upgrade to Pro when they run out; Pro users must wait until the period ends. Free promotional credits are recorded separately and are not automatically subject to membership expiry rules. Any promotional expiry is disclosed before claiming.

Charged on save. No charge for retrieving again.

A standard local edit costs 25 credits per result. Credits are reserved on submission and charged once the result is reliably saved on the server. Failed saves are not charged.

Retrieve saved results again within 7 days without another charge. If writing to Photoshop fails, retrieve the original task again. A layer-write failure does not automatically refund a task whose result is already saved.

Tasks submitted before expiry settle against the original credit batch. Expired credits cannot fund new tasks. Cancellation releases credits to the original batch; expired credits do not become new credits for the following month.

Refunds use unused paid credits from the original order

Within 7 days of payment, you may request a full refund to the original payment method if no paid credits have been used and none are reserved for tasks in progress. Using only free credits does not count as using the paid order.

During an active membership, if some credits have been used or more than 7 days have passed, you may request a proportional refund for unused paid credits, without an additional fee. Amounts are rounded to the nearest CNY cent; total refunds cannot exceed the original amount paid. Gift credits have no cash value.

For example, a CNY 49 Plus order grants 1,250 credits. With 250 used, 1,000 remaining and no tasks in progress, the refund is CNY 39.20. A refund revokes remaining credits and membership benefits for that period.

On a refund request, the relevant paid credits are frozen while we check original tasks still running or awaiting receipts, then determine the refund. Tasks and ledger records remain during review. Failed refunds can be retried without duplicate refunds.

Credits that expired normally are not a balance for routine proportional refunds. Non-performance, service faults, duplicate charges and other disputes may still be raised; statutory rights are unaffected. For unsatisfactory output, keep the original task and prompt for manual review. Not all subjective quality disputes automatically receive a full refund.

Within 2 business days of a request, we provide a result or explain missing information. Approved refunds are initiated to the original payment method within 2 business days. Arrival depends on the payment provider; initiation does not mean receipt. If return to the original method fails, we review manually without requesting passwords or verification codes.

Refund = Original amount paid × Unused refundable credits ÷ Paid credits in the original order

Pay the difference to upgrade. Choose a lower plan next period.

Plus to Pro: pay CNY 50 once during the period to add 1,500 credits, keeping the same expiry. One upgrade per period. The difference is not prorated by days remaining. Remaining time, added credits and expiry are clearly shown before upgrading.

Benefits do not change before upgrade payment is confirmed. If the original period has expired when payment arrives and activation has not succeeded, the upgrade payment is fully returned to the original method. Expired credits are not issued.

Pro to Plus: current benefits remain unchanged, with no immediate difference refund. Manually purchase Plus after expiry; no advance payment is needed.

A refund after upgrading ends paid membership for the period. Base and upgrade orders are refunded separately using each order's unused paid credits. You cannot refund only the base order while retaining upgrade benefits. Credits are used in order of earliest expiry, then earliest grant.

How to proceed

Register, check credits and purchase membership through the official account center. Email support@lumeforth.com for refunds, including your account, order ID and reason. Do not transfer money to personal accounts to purchase membership.