LUMEPLY / HELP & SUPPORT
Need a hand?
Send us an email.
Contact the same email address for installation, sign-in, account appeals, order refunds and content appeals. No sign-in required.
support@lumeforth.com
Describe the issue and when it happened. Include an error screenshot, generation record ID or order ID if available. You can still contact us without an ID.
If your email app does not open, copy the address above into your usual email service.
Join LumeForth Community
Connect with other LumePly users on Discord. Share your work, exchange tips, and suggest improvements.
For account access, payment, or refund requests, email support@lumeforth.com. Please keep private account details and confidential files out of public channels.
Suggested email format
Do not send passwords, email verification codes, recovery codes, unrelated identity documents, customer assets or other sensitive materials. Identity checks collect only what is needed for your case.
Blocked generation or error messages
Keep the error and original generation record; avoid repeatedly submitting. We will check service records, task status and credits. If you believe a block was mistaken, explain why in your email. A failed generation does not necessarily mean a policy violation; we will explain the outcome by email.
Payments, refunds and account appeals
For refunds, provide the order ID and reason. We check the actual order and membership rules and communicate progress and required information in the same email thread. Receipt of funds depends on the payment provider. You may appeal even if you cannot sign in; account recovery still requires identity verification.